Shipping and Delivery
As we ship worldwide, we use a variety of delivery services. The method of deliver depends on the value, weight and physical size of your order.
All items are sent PLAIN PACKAGED and SECURE with NO INDICATION of the 'clothing' contents to ensure your 100% privacy.
We have distribution points in a few continents; however, certain countries and jurisdictions (such as Central Africa) we have policy not to ship to due to high cases of non-delivery and credit card fraud.
In most cases, items will reach you in 28 days or less (if you live in a remote place like Eastern Europe, a Pacific Island or South America, allow 28 days). For orders including custom sizes, please allow typically 16 to 28 days.
If you require an item urgently, please contact us BEFORE ordering so we can help you with your options.
We cannot be held responsible for late deliveries due to a courier company or postal service not being able to get a signature from the delivery address, or from any delay from Customs in your country.
Shipping costs for orders depend upon the weight, shipping method and destination country.
We mark international packages as low cost samples, under the duties threshold in most countries, so it is rare you will get asked for import duties. Orders under 5kg within USA and Europe are shipped within those regions, so you never get asked for duties too. We offer this method as the best way to get you your goods worldwide without getting hit by import duties!
Incorrect Delivery Address
Please ensure the name and address for delivery is 100% correct. Returned items through incorrectly-given addresses can be shipped out again, but you need to pay the postage cost again.
Missing and Damaged Items
Please report any missing and/or damaged items before the shipper leaves your premises. We are not responsible for damages caused by the shipping company. All damaged items must be sent back (refused) with the shipper if the customer wants us to replace the damaged item. If customer does not refuse the item or does not notice any damages at the time of delivery, then the customer must file a damage claim (concealed damages) form with the shipping company and be reimbursed by the same.
In the event of a package being "lost in the post", please allow us time to have the matter investigated by the postal company. This is especially important where the delivery is shown as being successfully delivered, but you have not received the package.
Please allow up to 45 days from date of order for delivery worldwide, though most orders will arrive in about 16-28 days.
Please note that very small packages like lace chokers are usually sent First Class only so they drop right through your letterbox.
|Couriers||USPS & Airsure
|Most international packages over 2kg, or to these countries at any weight: Hong Kong, Singapore, Malaysia, Australia, New Zealand, Russia. These services can be tracked online.||For packages over £20 in value and under 2kg in weight, to most destinations, including USA, Canada, Europe and South Africa. This service can be tracked online.||For very small packages under £20 to the UK and Ireland only. Please note magazines and very small packages like lace chokers are usually sent first class only so they drop right through your letterbox.|
Credit Card Billing
Credit cards are billed discreetly as I M S C0MMUNICATI0NS, the name of the credit card processing company who processes our cards.
updated: October 8, 2017