How to return items within 30 days of purchase:
1. Please contact us FIRST with your order number with a valid reason of return. Most of our items are hand made to order so are returnable only when there is a manufacturing fault. All items are carefully QC inspected before dispatch to you. A Returns Number with return instructions will be given to you if there is a valid problem.
2. We will then advise you of the Return Address to use, which may be different depending on your location and the items made for you.
3. Returned clothing items MUST be sent back to us to our factory head office. We do not refund postage on courier shipping, so only send via couriers at your own expense.
The Returns Number must appear on all packages returned to us. In the event we have made a mistake we will replace the item free and REFUND your return shipping costs, but ONLY if you have followed our returns procedure as shown here.
Please try to have the item in the original packaging, together with all accessories. We reserve the right to charge up to 25% fee on any product returned not following these conditions.
Custom-made or custom-size items cannot be returned (unless we have clearly made a mistake). Cancellations on orders are charged a 5%-25% restocking fee. We will correctly fix or replace any item that is defective due to a manufacturing error or a rare size mistake made by us.
Here is the address of our factory
Please do not return goods to us, before contacting us first!:
TOHB Fashion Co Ltd
2, Nak Niwat Soi 16
Ladphrao Road 71